Settings > Calling > Configuration
If you use the Calling facility within AutoConvert, there are several settings that can be customised to suit your business. From the configuration below, each area has a detailed description of how you can configure it. There is also a separate video on "How to change the welcome message, voicemail and waiting messaging." for the rest of the settings within Calling.
Incoming calls
The call will be directed to the assigned agent first and then to the whole team if they can't pick up.
