Calling tags

Settings > Calling > Tags

Tags can be assigned to numbers that are then shown in the calling centre when a customer is phoning in on that number. This can help the agents with extra information before handling the call.

1. Click the "Add" button
2. Select a phone number from the dropdown
3. Assign a name (This will be shown on the incoming call)
4. Enter a description

Setup

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Calling centre

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